IPSWICH, UK

Account Manager

We're looking for a full-time Account manager to join our in-house team based in Ipswich to maintain, develop and strengthen relationships with our customers.

Key responsibilities

We service customers across a diverse range of sectors with a variety of web related services in addition to Evance subscriptions.

Pro-actively contacting customers as part of the sales pipeline
Reactive handling of inbound customer queries
Lead a culture of exceptional customer service
Assure portfolio quality through effective communication with customers and team members
Understand, interpret and communicate client briefs
Manage smooth project workflows
Resolve any problems customers have with software and projects
Monitor and control recurring services
Assistance with Evance documentation
Support/training customers on Evance

Requirements

We value positive talented individuals from all walks of education and experience. If you can demonstrate your skills, we're interested.

Excellent communication skills
A positive and patient approach
A professional, friendly and respectful manner
Must be proficient in written English
A keen sense of design
Client-facing customer support experience is a bonus
Knowledge of web technologies and branding

What's been great for us

Here's what makes a great candidate stand out.

A passion for people
An appreciation of great design and improving user experiences
A clear desire to explore latest web technologies
An appetite for innovation and impeccable standards

How to apply

If you're the kind of person who would like to shape the future of the web with us, send an email to [email protected].

You must include:

Your CV as a PDF
A cover letter